Pelatihan Fokus Penjualan Pelanggan

Pelatihan Fokus Penjualan Pelanggan

Training Customer Focus Selling

Pelatihan Fokus Penjualan Pelanggan

Tujuan Pelatihan Fokus Penjualan Pelanggan :

-> Peserta mampu memahami langkah-langkah teknis, konsep, sikap, dan perilaku yang dituntut dalam bidang penjualan;
-> Peserta dapat memiliki penguasaan mengenai lingkungan penjualan dan pemasaran;
-> Peserta mendapatkan pembekalan bagaimana menjadi mentor bagi para sales persons

Materi Pelatihan Fokus Penjualan Pelanggan :

1. Roles Of Salespersons

-> Market Conditions and Challenges;
-> Building Competitiveness Factors;
-> The Selling Challenges;
-> The Role of Salesperson;
-> The Persuasive Selling Process;

2. Prospecting And Contacting

-> The Prospecting Funnel;
-> The Power of Referrals;
-> Qualification and Sales Strategy;
-> Initial Contact; Introduction Letter;
-> Initial Contact: Phone Call;
-> Cold Calling;
-> Choosing Methods of Contact;
-> Tips for Telephone Appointment.

3. Planning The Sales

-> Planning the Sales;
-> Anticipating the Customer’s Needs;
-> Qualifying the Sales;
-> Developing Relationship with prospect.
-> Gathering Information;
-> The Information Gathering “Funnel”;
-> Group Discussion: Preparing Product Benefit
-> Individual Presentation And Feedback
Each participant will be asked to presents the benefits of each products using LCD presentation tools. Instructor and the participants will give their opinion and feedbacks.

4. Presenting Solution And Closing The Sales

-> Presenting Solution;
-> Deciding on the Value-added Solution;
-> Checking for Viable Solution;
-> Developing the Presentation Strategy;
-> Written Proposals;
-> Gaining Customer’s Commitment (Closing the Sales);
-> Buying Signals;
-> Action – Keeping the Commitments;

5. Working With Obstacles And Handling Complaints

-> Working with Obstacles;
-> Customer Obstacles;
-> Types of Obstacles;
-> Dealing with Obstacles;
-> Tips in Handling Complaints
-> Individual Role-Play: Gathering Information And Selling Techniques

6. Coaching And Mentoring

-> Introduction to coaching;
-> What is coaching, counseling, and mentoring;
-> How to determine if coaching is needed;
-> Coaching model;
-> Feedback exercise; performance feedback tips;
-> Steps for conducting formal observation;
-> Coaching response exercise;
-> Review of handling difficult employees;
-> Effective mentoring techniques
-> Individual Role-Play: Dealing With Obstacles And Handling Complaints

Peserta Pelatihan Fokus Penjualan Pelanggan :

-> Sales Manager
-> Sales Leader
-> Sales person
-> Owner / pemilik perusahaan
-> Penanggung jawab program
-> Atau siapapun yang berkepentingan dalam mempengaruhi penjualan.

Instructor

Bambang Haryanto, M.Ed

 

Jadwal Berdiklat Training 2021

 

  • 5 – 6 Januari 2021 | 19 – 20 Januari 2021
  • 9 – 10 Februari 2021 | 23 – 24 Februari 2021
  • 9 – 10 Maret 2021 | 30 – 31 Maret 2021
  • 13 – 14 April 2021 | 20 – 21 April 2021
  • 4 – 5 Mei 2021 | 18 – 19 Mei 2021
  • 15 – 16 Juni 2021 | 29 – 30 Juni 2021
  • 6 – 7 Juli 2021 | 21 – 22 Juli 2021
  • 11 – 12 Agustus 2021 | 24 – 25 Agustus 2021
  • 14 – 15 September 2021 | 28 – 29 September 2021
  • 12 – 13 Oktober 2021 | 26 – 27 Oktober 2021
  • 9 – 10 November 2021 | 23 – 24 November 2021
  • 7 – 8 Desember 2021 | 14 – 15 Desember 2021

 

Investasi dan Lokaspelatihan:

  • Yogyakarta
  • Jakarta
  • Bandung
  • Bali
  • Surabaya
  • Lombok

Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas :

  • FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
  • Module / Handout 
  • Flashdisk
  • Sertifikat 
  • FREE Bag or bagpackers (Tas Training)
  • Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  • 2xCoffe Break & 1 Lunch, Dinner
  • FREE Souvenir Exclusive
  • Training room full AC and Multimedia
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