Training Improving Services & Product Quality By Understanding Business Communication & Customer Satisfaction

Training Improving Services & Product Quality By Understanding Business Communication & Customer Satisfaction

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Silabus Training Improving Services & Product Quality By Understanding Business Communication & Customer Satisfaction

Deskripsi Training

Training Improving Services & Product Quality By Understanding Business Communication & Customer SatisfactionThere are literally hundreds of reasons why every organization should place a premium on satisfying customers, but here are three that are most important for Providers of Services:

  1. It is an obligation of human services organization to satisfy persons served as part
    of its mission.
  2. Customer satisfaction makes sense economically because positive word of mouth
    and reputation lead to higher occupancy.
  3. Increased customer satisfaction can influence employee morale and retention.

Organization providing services need to be efficient, effective, excellent, and equitable, with the customer at the heart of everything they do. A customer focus principle plays just as important a role for small frontline units as it would for large corporate organizations.

Customer Service Excellence is developed to offer a practical tool for driving customer focused changer. The foundation of this is the Customer Service Excellence Standard, which is a mix of research, management and operational models and, most importantly, practical experience of providing services.

Menimbang cukup kompleknya materi pelatihan Improving Services & Product Quality By Understanding Business Communication & Customer Satisfaction ini bagi peserta, dibutuhkan training provider yang berpengalaman di bidangnya agar tidak membuat peserta tidak menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.

Tujuan Training

Dengan mengikuti pelatihan Improving Services & Product Quality By Understanding Business Communication Peserta dapat berbagi pengetahuan / sharing knowledge mengenai Customer Satisfaction dengan peserta dari perusahaan lain yang bergerak di bidang Business

Materi Training

  1. Customer Service Self-Assessment
     This self-assessment will help you measure your current customer service skills
    and the customer environment.
     This consist of multiple choice questions required to be answered by all the
    training participants.
  2. Customer Satisfaction as a Discipline
     Why is Discipline Important?
     Putting Customer Satisfaction into ActionThe Quality First Connection
    o Attitude
    o Feedback
    o Quality Improvement
     How Many Customers do You Have?
  3. The Basics of Customer Satisfaction
     Customer Satisfaction Begins with an Attitude
     Creating the Comprehensive Program
     Training Everyone in the Organization
     Top Manager Need Customer Training, Too.
     Using Technology and Systems
     Securing Valuable and Constant Feedback
  4. Customer Service Excellence Standard
     Customer Insight
     The Culture of the Organization
     Information and Access
  5. Delivery
     Delivery Standards
     Achieved Delivery and Outcomes
     Deal effectively with problems
  6. Timeliness and Quality of Service
     Standards for Timeliness and Quality
     Timely Outcomes
     Achieved Timely Delivery
  7. Segmenting the Customer Base
     Defining Customer Groups
     Developing Profiles
     Starting with a Vision
     Customer Satisfaction Plans
     Measuring and Tools for Tracking “Micro” Satisfaction Levels
     Quality Improvement from the Customers Point of View
  8. Continuously Improving Customer Service
     Conducting a Customer Service Audit
     Reviewing Your Customer Service System
     Putting Your Learning to Work
     Action Planning Form
     Self-Check Review
  9. Communicating Effectively with Customers
     Developing Active Listening Skills
     Speaking in the Positive: Words & Tones of Voice
     Body Language: Yours and Theirs
     Understanding Your Customers Communication Style
     Handling Complaints and Conflicts
  10. Revolutionizing How Our Field Defines Quality
     Quality Frameworks That Drive Organizations Toward Excellence
     Process Improvement
     Relationship between Quality, Customer Satisfaction, and Customer Service
    Excellence
     Where do we go from here?
  11. Customer satisfaction assessment
  12. Public Speaking
  13. Presentation techniques

Metode Training

Metode Training Improving Services & Product Quality By Understanding Business Communication & Customer Satisfaction dapat menggunakan fasilitas training zoom atau training online, dan bisa juga training offline atau training tatap muka.

Instructor Training

Instruktur yang berkompeten di bidang Business

Peserta Training

Peserta yang dapat mengikuti training Improving Services & Product Quality By Understanding Business Communication & Customer Satisfaction ini adalah yang ingin mendalami bidang Business.

 

Jadwal Berdiklat Training 2024:

  • Batch 1 : 6 – 7 Januari 2025 || 15 – 16 Januari 2025 || 22 – 23 Januari 2025
  • Batch 2 : 3 – 4 Februari 2025 || 12 – 13 Februari 2025 || 27 – 28 Februari 2025
  • Batch 3 : 5 – 6 Maret 2025 || 10 – 11 Maret 2025 || 19 – 20 Maret 2025
  • Batch 4 : 14 – 15 April 2025 || 23 – 24 April 2025
  • Batch 5 : 5 – 6 Mei 2025 || 14 – 15 Mei 2025 || 26 – 27 Mei 2025
  • Batch 6 : 2 – 3 Juni 2025 || 11 – 12 Juni 2025 || 18 – 19 Juni 2025 || 23 – 24 Juni 2025
  • Batch 7 : 2 – 3 Juli 2025 || 16 – 17 Juli 2025 || 30 – 31 Juli 2025
  • Batch 8 : 4 – 5 Agustus 2025 || 13 – 14 Agustus 2025 || 20 – 21 Agustus 2025 || 29 – 30 Agustus 2025
  • Batch 9 : 3 – 4 September 2025 || 10 – 11 September 2025 || 15 – 16 September 2025 || 24 – 25 September 2025
  • Batch 10 : 8 – 9 Oktober 2025 || 13 – 14 Oktober 2025 || 22 – 23 Oktober 2025
  • Batch 11 : 3 – 4 November 2025 || 12 – 13 November 2025 || 19 – 20 November 2025 || 26 – 27 November 2025
  • Batch 12 : 1 – 2 Desember 2025 || 10 – 11 Desember 2025 || 17 – 18 Desember 2025 || 26 – 27 Desember 2025

 

Ayo, jangan ragu lagi! Daftarkan segera dengan chat melalui pesan Whatsapp (Fast Respons). Dapatkan pengalaman terbaik dari tim trainer yang berkompeten.
Harga setiap kota akan berbeda serta semakin banyak peserta dalam 1 instransi yang sama, pun akan lebih murah. Untuk informasi lebih lanjut hubungi kami segera.

Investasi dan Lokasi pelatihan:

  • Yogyakarta
  • Jakarta
  • Bandung
  • Bali
  • Surabaya

Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas :

  • Module / Handout
  • Sertifikat
  • FREE Bag or bagpackers (Tas Training)
  • Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  • 2xCoffe Break & 1 Lunch, Dinner
  • FREE Souvenir Exclusive
  • Training room full AC and Multimedia
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